Delivery & Shipping Policy
Last Updated: December 5, 2024
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Instant Digital Delivery
No physical shipping required - Your license key is delivered instantly via email!
1. Product Type
Smart CSS XPath is a digital product (browser extension with premium features). There is no physical product to ship.
What You Receive:
- ✅ License key for premium features
- ✅ Instant access to all premium functionality
- ✅ Email confirmation with activation instructions
- ✅ Access to priority support
2. Delivery Method
2.1 Instant Email Delivery
Upon successful payment, you will receive:
1
Immediate Confirmation - Payment success page displays your license key
2
Email Delivery - License key sent to your email within 2-5 minutes
3
Instant Activation - Use the license key immediately in the extension
2.2 Email Contents
Your welcome email includes:
- Your unique license key (format: XXXX-XXXX-XXXX-XXXX)
- Step-by-step activation instructions
- Link to support documentation
- Contact information for support
3. Delivery Timeline
⏱️ Delivery Time:
- Success Page: Instant (0-30 seconds)
- Email Delivery: 2-5 minutes
- Maximum Wait: 15 minutes
Note: If you don't receive your license key within 15 minutes, please check your spam/junk folder or contact support.
4. Activation Process
Once you receive your license key:
- Open the Smart CSS XPath browser extension
- Click on the Settings/Gear icon
- Navigate to the "License" or "Premium" section
- Enter your license key in the provided field
- Click "Activate" or "Verify"
- Premium features are unlocked immediately
5. Delivery Issues
5.1 Email Not Received
If you don't receive your license key email:
Troubleshooting Steps:
- ✅ Check your spam/junk folder
- ✅ Check promotions/updates tabs (Gmail users)
- ✅ Verify the email address you provided
- ✅ Wait up to 15 minutes for delivery
- ✅ Check the payment success page (key is displayed there)
5.2 License Key Not Working
If your license key doesn't activate:
- Ensure you copied the entire key (including hyphens)
- Check for extra spaces before/after the key
- Verify you're using the latest extension version
- Try refreshing the extension
- Contact support if issue persists
6. Re-delivery of License Key
If you lose your license key, you can:
- Check Original Email: Search your inbox for "Smart CSS XPath"
- Contact Support: We can resend your license key after verification
- Provide: Email address used for purchase and approximate purchase date
7. International Delivery
Since this is a digital product:
- ✅ Available worldwide instantly
- ✅ No customs or import duties
- ✅ No shipping delays
- ✅ No geographical restrictions
- ✅ Same delivery time regardless of location
8. Multiple Purchases
If you purchase multiple licenses:
- Each license key is delivered separately
- All keys sent to the same email address
- Each key can be used on one system
- Bulk purchase discounts available (contact us)
9. Subscription Renewals
For recurring subscriptions:
- Monthly Plans: Auto-renew every month
- Yearly Plans: Auto-renew every year
- Notification: Reminder email sent 7 days before renewal
- License Key: Remains the same (no new delivery needed)
10. Failed Delivery
In rare cases where email delivery fails:
We Will:
- Retry email delivery automatically
- Store your license key securely in our database
- Provide alternative delivery methods upon request
- Ensure you receive your purchase within 24 hours
11. Refund & Cancellation
For information about refunds and cancellations, please refer to our Refund & Cancellation Policy.
12. Support & Contact
For any delivery-related issues or questions:
13. Privacy & Security
Your email address is used solely for:
- Delivering your license key
- Sending subscription-related notifications
- Providing customer support
We do NOT share your email with third parties. See our Privacy Policy for details.
14. Terms & Conditions
By purchasing Smart CSS XPath Premium, you agree to our Terms & Conditions.
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